Our Policies
Transparency & Trust
Please review our policies before booking. We want you to have the best experience with complete peace of mind.
Cancellation Policy
General terms for tour cancellations
Standard Reservations
100% penalty - No refund
Full refund - No penalty
Groups of 10+ People
100% penalty
50% penalty
Full refund - No penalty
Children Policy
Age requirements and pricing
Estuary Tour
- FREE Ages 0-3 (on parent's lap)
- $35 Ages 4-10 (child rate)
- $45 Ages 11+ (adult rate)
Turtle Nesting Tour
- NOT ALLOWED Ages 0-4
- $45 Ages 5-10 (child rate)
- $55 Ages 11+ (adult rate)
Important: No children under 5 years allowed. Maximum silence is required for turtle observation.
Note: Children must be accompanied by a parent or guardian at all times during the tour.
Group Requirements
Minimum and maximum participants
Estuary Tour
Turtle Nesting Tour
Private Transfers
Note: If minimum is not reached, we will contact you 1-2 days before the tour to offer alternative options or reschedule. Private tours are available upon request.
Booking & Payment Policy
How to reserve your tour
Bank Deposit
Secure bank transfer payment option available
Payment Link
Convenient online payment via secure link
Important: Reservations are not accepted less than 1 hour before tour start time, as it may negatively affect logistics.
Health & Safety Recommendations
For your safety and comfort
Please reconsider your reservation if you have: Mobility problems, recent surgery, or current physical injury. While tours are not extremely demanding, some walking and boat boarding is required.
What to Bring
Have Questions About Our Policies?
Our team is happy to clarify any doubts before you book